Mohammed Abdul Hameed

                                                                     Email: mhameedus@gmail.com

 

Summary:

The qualifications and professional knowledge I can bring to your organization include:

• Extensive utilization of various data collection, analysis, manufacturing, testing, inspection and support equipment in optic and semiconductor industries;

• Five years experience in troubleshooting, problem solving, data collection and analysis, quality control/assurance and safety development and implementation in both R&D and production for optic and semiconductor fields;

• Skilled in performing laboratory and fabrication Safety, ISO and Quality Assurance/Control audits in semiconductors and optics;

• Experienced in documentation generation – standard operating procedures, specifications, guidelines, and reports using various software;

• Strong and effective communication, analytical, training, developmental and interpersonal skills;

• Highly organized with great attention to detail, flexible and quick to adapt to changing environments;

• Enjoy working with a variety of people, am able to balance multiple requirements in a diplomatic manner and can multi-task well;

• Self motivated, willing to take direction and able to work independently, as well as, being a team member.

Education:

Technical Courses Cisco:  Basics and Network Basics Collin County College.

Bachelor in Electronics:    Osmania University, Hyderabad, India.

 

Training and Certifications:

·               CCNA 1 & CCNA 2 Networking Basics & IP routing  at Collin County Community college

·         Certificate: Advanced Computer Education Center         Southern Methodist University.

·               Certificate of Achievement: Microsoft Certified Desktop Support Training, Supporting Operating System Windows 98, Windows 2000, Windows NT and Windows XP. Installing, Configuring and Administering, Windows XP. Managing and Maintaining Windows Server 2003, Infrastructure Server 2003, Network Servers Windows 2003 and Virtual Network Operator (VNO) providing the design, implementation, and secure management of global corporate networks.

·               Collin County Community College District, Frisco, Texas.

       Major: Networking 

Certificate: Computer Network Technology

Coursework: Networking, TCP/IP, LAN Design and Implementation
                     Electrical Circuit Design, Digital Logic Design and Database Systems

 

Technical Skills:

Microsoft Windows XP, Windows server 2003/2008, SQL server, web server

Microsoft Outlook mailbox setup and maintenance and mail server maintenance

Microsoft Office 2007/2010, Word, Excel, VISIO and PowerPoint

Hardware: Cisco 2600 Series, 3600 Series, Cisco catalyst 3500, 4000, 6500

×          Troubleshooting problem related to Routers, Switches

×          Over six years of extensive technical experience in IT industry

×          Highly skilled in providing support and monitoring a business’s core IT resources

×          CCNA, MCSE and A+ Certified

×          In depth knowledge of providing troubleshooting services for both software and hardware

 

Professional Experience:

FANNIE MAE , 14211 DALLAS PKWY, DALLAS, TEXAS                                         Oct 2014 –Present

Contracting company name: Integration International Inc.

Desktop Support  

Helpdesk Analyst/Desktop Support

A highly regarded, detail oriented Information Technology professional with more than 5 years of comprehensive experience in providing customer technical and systems administration support. Recognized for providing superior levels of support, documentation, and problem solving/solutions. Advanced skills in troubleshooting, diagnosing, and resolving hardware, software, and network connectivity issues. 

Customer/Technical Support Systems Administration Customer Relationship Troubleshooting

Customer Needs Assessments Documentation Policies and Procedures Flexibility Adaptability Communication Teamwork Leadership



O/S: Windows XP, Windows Vista, Windows 7, Windows Server 2003, Microsoft Exchange Server, Active Directory, Blackberry Enterprise Server

Application Software: Microsoft Office 2003, 2007, and 2010, Outlook, Microsoft Service Desk, Anti-Virus, Internet Explorer, Microsoft Visual Studio

Hardware: HP Desktops/Laptops, HP Printers, Dell Desktops/Laptops, Lenovo Desktops/Laptops, Canon Copiers, computer hardware

 

SMS Infocomm Corporation- Grapevine, TX                                                    Feb 2013 – Oct 2014

Production Engineer

 

×          Troubleshoot and fix Hardware/Software, Windows 8, Windows rt, Android systems.

×          Migration Windows 7 and upgrade.

×          Troubleshoot windows hardware and software and update

×          Trouble shoot on TCP/IP

×          LAN/WAN connectivity issue and Adding port and Network Printer

×          Check and verified wired and wireless connection and internet port and connectivity.

×          Check all the alarms over system function.

 

DMSP, Target base, Irving, TX                                                                              July 2011 – Dec 2012

NOC Support

×          Install and upgrade windows7 Back data. Install Hardware/Software.

×          NOC support Backup Data, network monitoring, Change tapes, Server maintenance and Install patches. Website maintenance, server maintenance, server security services and disaster recovery plans. 

×          Network Monitoring Platforms... HP OpenView, Tivoli, Netcool, , WatchMark, Big Brother, WhatsUp Gold, Aware360, Nagios

×          Responsibilities: Configuring, troubleshooting, maintenance and replication of dc (domain controller) using windows 2003 & 2008 server. / Configuring, troubleshooting , maintenance of file and print servers

×          Active Directory install & maintenance

×          Define and document process for account and security group creation and deletion

×          Backup Active Directory. Create, manage and administer:

×          Inspected  and maintained accurate records of all testing performed

×          Determined acceptability and identified and recommended disposition of defective material in accordance with established procedures.

×          Assisted engineering in developing assembly instructions, process specifications, test procedures and inspection methodology for hardware assembly integration processes.

×          Identified and implemented quality improvement ideas and recommended methods for improvements to supervisor and engineers.

×          Supported quality control/quality assurance, production, process and product engineering groups to maintain/improve testing efficiency and accuracy.

 

AT&T, Richardson, TX                                                                                                       Sep 2009 – Jul 2011

NOC/Customer Support Analyst

 

×          Troubleshoot Line Analysis, Routers and all the equipments related to TV, Internet and Phone. Upgrade services. Use SCNAR, FTA Tools, Chalkboard and BBT Tools

×          Contribute as a U-Verse network technical support analyst in a special team (Proactive Frequent dispatch Resolution and package upgrades) and perform the following functions by using CRM (Customer Interaction Manager Release 14.0)

×          Trouble shoot on TCP/IP

×          LAN/WAN connectivity issue and Adding port and Network Printer

×          Answer ACD calls, assess customer and premise technician technical support needs, and trouble shoot problems for network VRAD, NID, DSLAM, IPDSLAM, RG (residential gateway), client’s PC, MAC, Outlook email

×          Provide analysis and troubleshoot via telephone for customers and premise technician (FTTN/FTTP) High Speed Internet and IP TV services

×          Routing, Switching, WLAN, WAN, QoS, and Spanning Tree Protocol

×          Create/Handle open tickets/document and closed in Remedy Ticketing System.

TXU Energy                                                                                                                            Oct 2007 – Aug 2009

System Support Analyst 

×          Setup Network Lab, HP Computers, HP printers, outlook 2003, servers backup

×          Assisted  users by setting up and maintaining workstations, application software and printers as assigned

×          Involved in installation, maintenance and security of wireless network throughout the network

×          Broad understanding of internet technologies such as TCP/IP, VPN

×          Trouble shoot on TCP/IP

×          LAN/WAN connectivity issue and Adding port and Network Printer

×          Provided assistance in hardware break fix services for HP laptops , HP desktops , HP printers and scanners

×          Create/Handle open tickets/document and closed in Remedy Ticketing System.

 

 

Parkland Health & Hospital System                                                                                 Apr 2006 – Sep 2007

System Analyst                                                                                        

×          Install and upgrade windows7 Back data. Install Hardware/Software.

×          Migrated  PCs from Windows NT to XP, upgraded hardware to include memory as well as full PC’s Back Up User Data Configure settings restore data and configuration Setup printing and load non-standard application software

×          Password reset and printer setup using Active Directory, Email, DNS

×          System setup and reimage machines

×          Installed Windows Operating Systems( XP & Vista)

×          Managed and maintained Microsoft Server 2003, troubleshoot LAN/WAN, Blackberry, wireless devices, VPN, laptop, Exchange and Outlook

×          Create/Handle open tickets/document and closed in Remedy Ticketing System.

IBM at AT&T - Richardson, TX                                                                                      Dec 2005 – Mar 2006

System Support Analyst

×          Install and upgrade windows7 Back data. Install Hardware/Software.

×          Perform System maintenance, do health checks, upgrades and Roll over. Manage employee accounts, do backups and system upgrades, Support Applications, system test, vpn, broadband, Networking, Windows XP, Windows 2000, Lotus Notes, Anti-Virus, Citrix, Printer, LAN, CISCO Switches, Supervision, IBM Software, Support Hardware Desktop and Laptop

×          TSM-SYSTEMS/Technical Support

×          IBM Business Consulting Services

×          Create/Handle open tickets/document and closed in Remedy Ticketing System.                                 

 

Verizon Wireless, Irving, TX                                                                                         Nov 2004 – Aug 2005

Network/Technical Support Analyst

×          Provided on-site lab support at Verizon Gateway Labs.

×          Monitored and provide assessment to over 1800 Compaq, Dell, IBM, and Sun (Intel and Unix Servers) using Compaq Insight Manager, BMC Patrol and Big Brother.

×          Maintained network connectivity to all Gateway Labs servers, including ensuring servers are properly connected to appropriate networks and moving servers between sub-nets.

×          Troubleshoot network issues for Verizon eBiz Network at Gateway and Sacramento Labs.

×          Remotely support servers at Verizon Sacramento Labs

×          Assisted with upgrade of Compaq, Dell and IBM Servers with Windows 2000 Advanced Server and Windows Server 2003.

×          Analyze/evaluate hardware fault and provide problem resolution in a customer-oriented timely manner.

×          Create/Handle open tickets/document and closed in Remedy Ticketing System.

EDS (Electronic Data System), Plano, TX                                                                      May 1998 – Nov 2004

Network Operator

×          Monitor and troubleshoot all Network Servers, Hubs, Routers and Switches for Continental Airlines; ESI patrol, reboot/backup all Servers; Monitor and troubleshoot all NASD, 7 Eleven, EMC and GM Global Web Hosting networks

×          Performed computer operator duties in Production Control; Resource/Systems Management; and real time Network Operations Support.

×          Troubleshoot customer accounts and configure systems [Desktops and Laptops]

×          Installed NW Admin, Novell, NT Server, and Windows 2000 Server etc

×          Install and troubleshoot network printers

×          Provided software support for Microsoft Outlook and Lotus Notes etc

×          Diagnosed and Resolve RAS and VPN issues

×          Troubleshoot Hub, Router and Switches and find the root cause and fix it

×          Performed and monitored processing of daily Operations routines including identification of problems as they occur as well as perform recovery/restart Server Windows 2000 based systems.

×          Performed and monitored backup services. Monitored production servers and pro-actively identify issues as they occur. Insure daily schedule and processing deadlines are met.

×          Create/Handle open tickets/document and closed in Remedy Ticketing System.